1. Copyright Policy

Material featured on this site may be reproduced free of charge in any format or media without requiring specific permission. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where the material is being published or issued to others, the source must be prominently acknowledged. However, the permission to reproduce this material does not extend to any material on this site, which is explicitly identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

2. Privacy Policy

This website does not automatically capture any specific personal information from you, (like name, phone number or e-mail address), that allows us to identify you individually. If this website requests you to provide personal information, you will be informed for the particular purposes for which the information is gathered and adequate security measures will be taken to protect your personal information.

We do not sell or share any personally identifiable information volunteered on this site to any third party (public/private). Any information provided to this website will be protected from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

3. Hyperlinking Policy

Links to external websites/portals

At many places in this website, you shall find links to other websites/portals. This links have been placed for your convenience. Ministry of Coal is not responsible for the contents and reliability of the linked websites and does not necessarily endorse the views expressed in them. Mere presence of the link or its listing on this website should not be assumed as endorsement of any kind. We cannot guarantee that these links will work all the time and we have no control over availability of linked pages.

Links to our website by other websites

For providing links of Ministry of Coal Website by other websites/portals, prior permission is required before hyperlinks are directed from any website/portal to this site. Permission for the same, stating the nature of the content on the pages from where the link has to be given and the exact language of the Hyperlink should be obtained by sending a request to jsla[dot]moc[at]nic[dot]in.

4. Accessibility Statement

Use the accessibility options provided by this Web site to control the screen display. These options allow increasing the text size and changing the contrast scheme for clear visibility and better readability.

Changing the Text Size

Changing the size of the text refers to making the text appearing Large or Small from its standard size. There are Three options provided to you to set the size of the text that affect readability. These are:

• Small: Displays information in a font size smaller than the standard font size.
• Medium: Displays information in a standard font size, which is the default size.
• Large: Displays information in a font size larger than the standard font size.

The website allows you to change the text size by clicking on the text size icons present at the top of each page.

Text size Icons

Following different options are provided in the form of icons which are available on the top of each page:

• A- : Decrease text size: Allows to decrease the text size
• A : Normal text size: Allows to set default text size
• A+ : Increase text size: Allows to increase the text size.

Accessibility Options

To change the text size using the Accessibility Options page:

• Select Accessibility Options. The Accessibility Options page is displayed.
• From the Text Size section, select the appropriate text size.
• Click Apply.

Changing the Color Scheme

Changing the color scheme refers to applying a suitable background and text color that ensures clear readability. There are two options provided to change the color scheme. These are:

Standard Contrast : Applies white color as the background and black color to the foreground text to set the default contrast. Standard contrast can be applied by selecting A image.

High Contrast: Applies the black color as the background and suitable colors to the foreground text, to improve readability. High Contrast can be applied by selecting A image.

5. Content Contribution, Moderation & Approval Policy (CMAP)

Coal Controller Organization provides a role-based Content Management System (“CMS”). This CMS helps the website team in giving role specific access to concerned persons from the relevant departments in Coal Controller Organization, who are the content contributors and the owners of such Content.

In order that all Contents published on the Website/Mobile Application are authentic and up to date, the concerned persons from the relevant departments must check the Content thoroughly for authenticity and accuracy.

In case the User comes across any Content which to the best of their knowledge is inaccurate, misleading, or improperly qualified, User may report the same to Web Information Manager (“WIM”) of Coal Controller Organization using “Contact Us” option available on the Website.

6. Content Review Policy (CRP)

The Content Review Policy ensures that concerned persons form the relevant departments of Coal Controller Organization shall maintain the correctness of their respective Content to be published on the Website / Mobile Application. The concerned persons from the relevant departments are assigned the responsibility for monthly reviewing the respective Content on the Website/ Mobile Application and keep the Content up to date.

7. Content Archival Policy (CAP)

Content archival mechanism is in place to ensure that non-current/outdated Annual Coal Directories, Employee, Guidelines Acts, News, Proactive disclosures on RTI Act, Recruitment and Tenders and moved to archive, at the earliest possible and no longer be displayed on the Website/ Mobile Application.

8. Monitoring Policy

The Website / Mobile Application shall be monitored from time to time to fix the quality and compatibility issues around the following parameters:

• Performance: Test important web pages for optimizing the download time on sample basis.
• Functionality: Test all modules for their smooth functionality.
• Broken Links: Review it to rule out the presence of any broken links or errors.
• Traffic Analysis: Regularly monitor traffic on the Website/ Mobile Application.
• Feedback: Feedback from the Users is the best way to judge the performance of Website / Mobile Application and make necessary improvements. It shall be the endeavour of Coal Controller Organization, on best effort basis to positively respond to every credible Feedback received.

While monitoring is done on best effort basis, given the sheer volume, fungibility and time sensitivity of the Content, Coal Controller Organization expressly disclaims any warranty in this regard.

9. Contingency Management Policy

The Website/ Mobile Application endeavours to be functional and running at all times to provide information and services to the Users. All possible efforts will be made to minimize the downtime of the Website as and when required.

In eventualities like defacement/hacking of the Website, data corruption, hardware/software crash and natural disasters, all efforts will be made to restore the Website/Mobile Application in the shortest possible time.

10. Security Policy

Coal Controller Organization takes adequate measures on best effort basis to secure the Website from defacement/hacking of the Website, data corruption, hardware/software crash and it possess security infrastructure as well as devices such as firewalls and intrusion prevention systems for ensuring the same. Coal Controller Organization conducts audit regularly by third party auditors and all the vulnerabilities are sought to be fixed from time to time.